How does automation work in the real world?

Back when we all used to have landlines which could store contacts, we all thought that it was a very cool feature. Now of course, Google assistant books our dinner reservations when we tell it to. 

Enter Automation

By now I’m pretty sure that you have heard of the term automation and might be wondering what it actually means? Well the term automation now has a much broader meaning than it used to have earlier. It is literally everywhere, from ordering pizzas to interacting with your smartphone, all of this is possible today because of advanced Ai’s that facilitate the automation process. Simply put, automation is the process of cutting the middle man from two ends and make the process more direct at either ends of the coin.

So how does it work?

Well suppose you are filing a complaint at an online shopping site. Naturally your initial queries are handled by a robot customer service which can attend to mundane tasks like filing for returns or taking in customer complaints. These processes are then forwarded to the concerned parties without human interaction, which can then act upon it to resolve the issues. Not only does these robotshop customer services bot replacing the entire way that we earlier used to file for complaints, businesses are also leveraging it to substantially cut down on unnecessary costs because, a computer doing the work is always faster and more accurate.

Okay so what are some of the bigger implementations of the technology?

On a larger scale, we all now use a digital assistant service like Siri, Cortana or Google Assistant to get more productive. This is precisely where the biggest leap of the automation technology can be observed on a daily basis. Earlier we used to have human assistants or manual PDA’s to keep track of our schedule. Now however, it is your smartphone. Simply say what you need it do and it does it for you on an approximation basis. And not just that, automation has also been seen on a larger scale in industries such as aviation and general transportation, where companies like Tesla are seen to gain tremendous momentum. Now we have cars that makes our journey’s much more relaxing, courtesy of tech like Automatic driver assist and radar guided cruise control. Also while we are talking about cars, one of the earliest implementation of the technology was voice recognition, which was terrible before Ai’s like Siri and Google Assistant were present on the scene. Now however, due to the massive improvements in voice recognition mundane tasks like changing radio channels or navigating via maps are much easier.

What drives automation?

Today’s automation technologies are based on the heavy R&D that companies do in order to create complex Ai’s. All of the examples above are based on some form of Ai that is sitting in a server and are a part of a larger neural network that assists in tasks like deep learning and advanced human interaction with machines. Because of said improvements, our lives are much simpler now and much of the work is handled by Ai with minimal interaction from our side.


Automation has come a long way and is yet to go even further ahead. Only time will tell if we can reign supreme with the automation technologies and be able to explore outer reaches of the frontier. What’s true now is that automation has had a substantial effect on human life and it is getting better each day. 

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